Conservative
$144kTen MSPs on a focused ticket-ops workflow.Loading
Preparing the MinuteWork public site.
Preparing the MinuteWork public site.
Example blueprint
Triage, provisioning, reminders, and client updates for managed IT teams.
Built from the workflow of an MSP operator: tickets, user provisioning, patch reminders, vendor follow-up, and client status updates turned into an AI workforce.
Modeled example, not a customer case study
From an MSP operator
Triage, provisioning, reminders, and client updates for managed IT teams.
Conservative
$144kTen MSPs on a focused ticket-ops workflow.Expected
$720kRegional expansion through MSP owner networks.Upside
$2.8MScaled operations across multiple MSP workflow lines.Operator background
The raw material is an MSP operator who has lived ticket triage, onboarding, permissions, patch follow-up, vendor coordination, and client status reporting.
The pain
The work is recurring, paid for, and painful because every small handoff consumes senior attention.
Not every ticket deserves the same urgency, but somebody has to sort and route them.
User setup, access requests, and device handoffs follow patterns but still need review.
MSPs win trust by communicating clearly before clients have to ask.
Tooling, dispatch, coordinators, and offshore help prove the budget exists.
The business
The offer is an AI-assisted operations layer that handles triage, reminders, provisioning prep, and client status updates.
AI workforce
TicketOps AI handles repeatable coordination while routing technical judgment and client-sensitive issues to humans.
Classifies incoming tickets, likely urgency, customer, and next action.
Prepares user, app, device, and access setup checklists for review.
Tracks recurring patch and maintenance follow-ups.
Drafts status updates, next steps, and clear customer-facing notes.
How it works
The MSP forwards or syncs new tickets, requests, or onboarding tasks.
The workforce classifies urgency, owner, likely workflow, and missing information.
Provisioning or maintenance steps are drafted for technician review.
The system prepares a clear status update before the client has to chase.
Technical, security, or client-sensitive decisions stay with the MSP.
The team gets better prepared work and customers get clearer communication.
What stays human
First customer plan
The first customer is usually a former client, local MSP owner, or peer operator that already trusts the founder.
Start with triage, onboarding, or client updates.
Measure response quality, follow-up reduction, and queue cleanliness.
The MSP approves anything security-sensitive or technically ambiguous.
Add more queues, clients, or recurring ops workflows.
Why MinuteWork
TicketOps AI needs intake, agents, approvals, customer surfaces, billing, usage, and launch scaffolding. MinuteWork composes those primitives around the MSP operator's workflow.
Upload your resume or describe your workflow. MinuteWork will find the wedge, draft the AI workforce, and price the path from pilot to productized service.