Privacy Policy | MinuteWork

1. Introduction

MinuteWork ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered back-office automation platform for trucking insurance.

2. Information We Collect

2.1 Information You Provide

Account information (name, email, phone number, company name)
Business information (DOT number, MC number, fleet size)
Insurance policy information and documents
Communication data (emails and SMS messages processed through our platform)
Phone numbers provided for account verification and notifications

2.2 Information Collected Automatically

Usage data and analytics
Device and browser information
IP address and location data
Cookies and similar tracking technologies
Call metadata when you interact with our voice services

3. How We Use Your Information

We use the information we collect to:

Provide and maintain our services
Process insurance workflows and automate tasks
Improve our AI models and service quality
Communicate with you about your account via email and SMS
Send verification codes for passwordless login
Deliver post-call summaries and notifications
Comply with legal obligations
Detect and prevent fraud or abuse

4. SMS/Text Messaging

4.1 Types of Messages

MinuteWork may send you SMS/text messages for the following purposes:

One-time passcodes (OTP) for passwordless login verification
Post-call summaries and notifications after interacting with our voice services
Account notifications and updates
Links to access your dashboard and call transcripts

4.2 Consent

By providing your phone number and using our services, you consent to receive SMS messages from MinuteWork. You may consent in the following ways:

By initiating a voice call to our AI voice agent, where you are verbally informed that you will receive a text message summary
By entering your phone number and clicking "Send Code" when requesting a passwordless login
By checking the "I agree to receive SMS notifications" checkbox during account registration

4.3 Opting Out

You can opt out of receiving SMS messages at any time by replying STOP, CANCEL, UNSUBSCRIBE, QUIT, or END to any message you receive from us. You will receive a confirmation message and will no longer receive SMS notifications from MinuteWork.

To resubscribe, reply START, SUBSCRIBE, or UNSTOP to any previous message from us.

4.4 Message Frequency and Rates

Message frequency varies based on your usage of our services. Standard message and data rates may apply depending on your mobile carrier plan. MinuteWork does not charge for SMS messages, but your carrier may.

4.5 Help

For help with SMS messaging, reply HELP or INFO to any message, or contact us at support@minutework.com.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

Service providers who assist in our operations
Insurance carriers and agencies (as directed by you)
Legal authorities when required by law
Business partners with your consent

6. Data Security

We implement industry-standard security measures to protect your data, including:

Encryption in transit and at rest
Access controls and authentication
Regular security audits
Employee training on data protection

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes.

8. Your Rights

Depending on your location, you may have the right to:

Access your personal information
Correct inaccurate data
Delete your data
Export your data
Opt out of certain data processing

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@minutework.ai

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.