Terms of Service

Last updated: December 2, 2025

1. Acceptance of Terms

By accessing or using MinuteWork ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

2. Description of Service

MinuteWork provides AI-powered back-office automation for trucking insurance agencies and fleets. Our services include:

  • Automated email processing and classification
  • Workflow automation for insurance requests
  • Document management and processing
  • Integration with Agency Management Systems
  • Compliance tracking and certificate management

3. Account Registration

To use certain features of the Service, you must register for an account. You agree to:

  • Provide accurate and complete information
  • Maintain the security of your account credentials
  • Notify us immediately of any unauthorized access
  • Accept responsibility for all activities under your account

4. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose
  • Violate any applicable laws or regulations
  • Infringe on the rights of others
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper functioning of the Service
  • Upload malicious code or content
  • Use the Service to send spam or unsolicited communications

5. Data and Content

5.1 Your Data

You retain ownership of all data you submit to the Service. By using the Service, you grant us a license to process your data as necessary to provide the Service.

5.2 AI Processing

Our Service uses artificial intelligence to process and automate workflows. While we strive for accuracy, AI-generated outputs should be reviewed by qualified personnel before taking action.

6. SMS/Text Messaging Terms

6.1 Consent to Receive Messages

By providing your phone number and using our Service, you expressly consent to receive SMS/text messages from MinuteWork. You consent to receive messages when you:

  • Initiate a voice call to our AI voice agent (you will be verbally informed that you will receive a text message summary)
  • Enter your phone number and click "Send Code" to request a passwordless login
  • Check the "I agree to receive SMS notifications" checkbox during account registration at https://app.minutework.com/signup

6.2 Types of Messages

We may send you the following types of SMS messages:

  • Verification codes: One-time passcodes (OTP) for passwordless login authentication
  • Post-call notifications: Summaries and links to transcripts after you interact with our voice services
  • Account notifications: Important updates about your account and service usage

6.3 Message Frequency and Rates

Message frequency varies based on your interaction with our services. Message and data rates may apply depending on your mobile carrier and plan. MinuteWork does not charge for SMS messages, but your carrier may.

6.4 Opting Out

You may opt out of receiving SMS messages at any time by replying with any of the following keywords to any message from MinuteWork:

  • STOP, CANCEL, UNSUBSCRIBE, QUIT, or END

Upon opting out, you will receive a confirmation message: "MinuteWork: You have been unsubscribed and will no longer receive messages. Reply START to resubscribe."

6.5 Resubscribing

To resubscribe to SMS notifications after opting out, reply with any of the following keywords:

  • START, SUBSCRIBE, or UNSTOP

You will receive a confirmation: "MinuteWork: You are now subscribed to notifications. Msg & data rates may apply. Reply HELP for help, STOP to cancel."

6.6 Help

For assistance with SMS messaging, reply HELP or INFO to any message. You will receive: "MinuteWork: For help, email support@minutework.com or reply STOP to opt out. Msg & data rates may apply."

7. Fees and Payment

Certain features of the Service require payment. By subscribing to a paid plan, you agree to pay all applicable fees. Fees are non-refundable except as required by law or as explicitly stated in these Terms.

8. Intellectual Property

The Service and its original content, features, and functionality are owned by MinuteWork and are protected by international copyright, trademark, and other intellectual property laws.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MINUTEWORK SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES.

11. Indemnification

You agree to indemnify and hold harmless MinuteWork and its officers, directors, employees, and agents from any claims, damages, or expenses arising from your use of the Service or violation of these Terms.

12. Termination

We may terminate or suspend your account and access to the Service at any time, with or without cause, with or without notice. Upon termination, your right to use the Service will immediately cease.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page. Your continued use of the Service after any changes constitutes acceptance of the new Terms.

15. Contact Us

If you have questions about these Terms, please contact us at:

Email: legal@minutework.ai